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Unrequested Password Reset Emails

If you receive an unrequested password reset email please do not click on the link or reply as it may be a attempt to gain access to your account. Please contact us customerservice@springernature.com with all the relevant details of the communication so we can investigate the matter.


Personal Data Emails

Please be aware that we will never contact customers by email or phone to ask them to provide personal data, such as date of birth or bank account information.


If you receive any communication of this nature which are presented as being from Springer Nature please do not respond with any information which is being requested, but instead let us know by contacting us at customerservice@springernature.com with all relevant details of the communication so we can investigate further.

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